FAQS

Please see below our most frequently asked questions. If you still can't find the answer you're looking for, email us at orders@pipsisland.com.

Shipping policy

We currently only deliver via USPS to US and Canada.

If you have not received your order within the estimated time frame please email us at orders@pipsisland.com.

Returns and exchanges

We want you to enjoy your purchase from the Pip’s Island Store. If you are unhappy with your item or its size, please email us at orders@pipsisland.com. We will be happy to exchange it for a different size of the same item, or a different item of equal or lesser value, provided that stock is available and it is within 30 days of delivery. 

To protect our customers, our security procedures will not allow us to re-charge your card again for any additional amounts beyond the original order total. Therefore, if you would like to exchange your item for one which is more expensive, please contact us at orders@pipsisland.com to arrange payment. 

Unfortunately, we are not able to offer exchanges or refunds for international orders.  Please note that all sales are final, and we are not able to issue refunds.

Defective or damaged items may be exchanged for identical items only, and must be returned within 30 days of the invoice date. Please contact us at orders@pipsisland.com to report a defective or damaged item. If the defective or damaged item is no longer available, we will fully refund the cost of the item plus the applicable portion of shipping charges.  Refunds must be made to the credit card originally used to place the order.

Unfortunately we cannot process online returns in store.

Orders

We do not currently offer pre orders at the moment.

We may be able to cancel your order if it has not already been dispatched. If you would like to cancel your order please send us an email at orders@pipsisland.com as soon as possible. Please note we cannot cancel your order if it has already been sent.

Please contact us at orders@pipsisland.com, and we will be happy to cancel your order if it has not yet been shipped.  We are unable to cancel orders which have already shipped. Please note that online order status is approximate, and may not reflect recent shipment activity.

We currently only ship via USPS to US and Canada.

Promotional Codes and Vouchers

If there is an issue with your order, such as an item is out of stock or if the shipping address is incorrect we will reach out to you via email for additional information. However, If we do not hear back from you within 15 business days, we will cancel your order.

Currently we do not sell gift vouchers, however this is something we are working on.

At the checkout, above your subtotal is a box in which you can enter any discount codes.

If you entered the promotional code and it did not apply it to the total please double check that you have the correct code or that it has not already expired. If correct and the code is still not working, please contact us on orders@pipsisland.com.

Contacting Us

If you would like to leave feedback on a certain product; you are able to write reviews on the product page. If have any overall comments or feedback you would like to make, please email them to orders@pipsisland.com

If you have any queries please email orders@pipsisland.com. If your query is to do with an order please provide the order number where possible.